Refund and Returns Policy

At Mrittikar.shop, we are committed to ensuring customer satisfaction. Our refund policy is designed to provide clarity and fairness to our customers and artisans. Please read the following carefully before making a purchase.

Eligibility for Refunds

1. Damaged or Defective Items

• If the product is received damaged or defective, you must notify us within 7 days of delivery with clear images of the issue.
• We will review your request and, if approved, issue a refund or send a replacement at no additional cost.

1. Incorrect Items

• If you receive an incorrect product, please contact us within 7 days of delivery.
• Ensure the product remains unused and in its original packaging.

1. Customized or Personalized Items

• Refunds are not applicable for customized or personalized items unless the product is defective or incorrect.

1. Change of Mind

• We currently do not offer refunds for change-of-mind purchases.

Refund Process

1. Submission of Request

• Submit your refund request via email at support@mrittikar.shop with your order details, proof of purchase, and any necessary photos of the product.

1. Evaluation

• Refund requests are reviewed within 5 business days of submission.

1. Approval

• If approved, the refund will be processed via your original payment method within 7–10 business days.

Non-Refundable Conditions

Refunds will not be provided under the following conditions:

• Products damaged due to misuse or mishandling.
• Failure to report issues within the stipulated time frame.
• Sale, discounted, or promotional items (unless defective).

Shipping Costs

• Refunds for damaged, defective, or incorrect items will include the original shipping cost.
• For other approved refunds, shipping charges are non-refundable.

Terms and Conditions

1. Mrittikar.shop reserves the right to amend this policy at any time without prior notice.
2. Refund approvals are at the sole discretion of Mrittikar.shop, based on the evidence provided by the customer.
3. Customers are responsible for return shipping costs unless the error is on our part.
4. Refund requests that do not comply with this policy may be declined.
5. Mrittikar.shop is not liable for delays caused by third-party shipping services.

If you have any questions or concerns about our refund policy, please contact us at support@mrittikar.shop.

We appreciate your trust in Mrittikar.shop and your support for Bengali artisans!